FAQ

I’m looking for a very specific instrument, can you help me?

For sure. We are expert in Persian, Azeri, Turkish, Syrian, and Armenian instruments. As musicians ourselves, we understand what makes an instrument stand out, and what musicians need. We are able to custom order instruments to your preferences. Starting from special wood types, till strings action. For more information about special orders you can read more in about us page and contact us.

Do I have to register to place an order?

Well, no. Registering an account isn’t a must here, but you will find it much easier tracking your orders with a registered account.

When an item will come back to stock?

We are renewing our inventory constantly. Most instruments are sold fast to customers like you around the world. Most accessories are available around the year. When an instrument is sold, it takes usually not longer than 2 weeks for more to come.

Is it secure to buy here?

We are using SSL encryption on our entire site, so you can buy in confidence that your information is highly secured. Your details will never be exposed.

Which payment methods are acceptable?

We accept paypal, all major credit cards, western union and bank transfer. For more information visit our payments policy page.

How do I use a coupon code?

Every once in a while we are giving special discounts in our website. Also check up special discount for signing the mailing list. For applying the coupon, grab the the coupon code and paste it at the checkout. Your discount will appear once the coupon is entered and confirmed.

How do I track my package?

You can always track your orders by visiting the Track Your Order page. You don’t need to login in order to track your order.

Where do you get the instruments from?

We are committed for fair trade with the makers and the artists we are working with. Different from other shops, we are paying in advance for each instrument we buy. We spend time and effort to check each maker at his workshop, learn about his working methods and listen to the instruments.

Where are you located?

We have stocks in few countries depending on the origin of the instruments. Our warehouses are in: Turkey, Azerbaijan, Iran, Armenia and Israel.

How long will it take for my package to come?

We offer 2 shipping option: Standard and EMS.  Standard shipping takes between 5-30 working days to USA and Europe. EMS is faster and takes between 2-7 working days depending on the good’s location and the destination.

How can I be sure my instrument won’t brake on the way?

We are using best packing materials and techniques. We ship on daily basis music instruments to more than 120 countries. Just for the record, we are verified dealers in Ebay, with 100% perfect feedbacks. We will pack your instrument with great care.

Can I return my instrument if I don’t like it?

Yes. You can return your eligible items in 14 days from the day of receiving to the package. For more details, check our easy return policy.