FAQ

For sure. We are expert in Turkish, Syrian, and Armenian instruments. As musicians ourselves, we understand what makes an instrument stand out, and what musicians need. We are able to custom order instruments to your preferences. Starting from special wood types, till strings action. For more information about special orders you can read more in about us page and contact us.

Well, no. Registering an account isn’t a must here, but you will find it much easier tracking your orders with a registered account.

We are renewing our inventory constantly. Most instruments are sold fast to customers like you around the world. Most accessories are available around the year. When an instrument is sold, it takes usually not longer than 2 weeks for more to come.

We are using SSL encryption on our entire site, so you can buy in confidence that your information is highly secured. Your details will never be exposed.

We accept paypal, all major credit cards, western union and bank transfer. For more information visit our payments policy page.

Every once in a while we are giving special discounts in our website. Also check up special discount for signing the mailing list. For applying the coupon, grab the the coupon code and paste it at the checkout. Your discount will appear once the coupon is entered and confirmed.

You can always track your orders by visiting the Track Your Order page. You don’t need to login in order to track your order.

We are committed for fair trade with the makers and the artists we are working with. Different from other shops, we are paying in advance for each instrument we buy. We spend time and effort to check each maker at his workshop, learn about his working methods and listen to the instruments.

We are located in Izmir, Turkey. Most of our activity and our headquarters is in Izmir. We have 1 warehouse in Armenia for shipping Armenian instruments. You are welcome to come and visit us in our shop.

We offer 2 shipping option: Standard and DHL.Standard shipping takes between 2-4 weeks to arrive the USA and Europe. DHL takes between 3-5 working days.

We are using imported German packing materials along with 2-layered carton. We ship on daily basis music instruments to more than 120 countries. Just for the record, we are verified dealers in Ebay, with 100% perfect feedback. We will pack your instrument with great care.

Yes. You can return your eligible items in 14 days from the day of receiving to the package. For more details, check our easy return policy.

All of our instruments are 100% handmade using natural materials. This means that every piece is unique — the rosette, wood grain, and color tones may vary slightly from the photographs. These differences are not flaws but rather a mark of the craftsmanship and authenticity of the instrument. The specifications, materials, and quality remain consistent within each model.